Refund & Returns Policy
We want you to be happy with your order. Here is how returns, exchanges and refunds work.
Last updated: October 2026
1. Right of withdrawal (14 days)
As a consumer in the EU/EEA you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason.
To exercise this right, contact us within the 14-day period and return the items unused, unwashed and with original tags/packaging.
2. How to start a return
Email [email protected] with your order number and the items you wish to return. We will send you the return address and instructions.
Please use a trackable shipping method; you are responsible for the goods until they reach us. Original delivery fees are refunded only when the return is due to our error (faulty or wrong item).
3. Refund timing
Once we receive and inspect your return, we will confirm the refund by email. Refunds are issued to your original payment method within 14 days of confirmation.
4. Faulty, damaged or wrong items
If your item arrives faulty, damaged or different from what you ordered, contact us within 30 days of delivery with photos. We will cover return shipping and offer a replacement or full refund.
5. Exchanges
Need a different size? Start a return for a refund and place a new order — this is the fastest way to get the size you want, and stock is guaranteed.
6. Non-returnable items
For hygiene and customisation reasons, the following cannot be returned: worn or washed items, items without original tags, and customised products (e.g. items with your uploaded patches), unless faulty.